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Posted by ithelpdesk@tv1.com.au 29 days ago (Editorial)
Category: ServiceDesk Plus | Tags: notes yellow report notes
We would like to see the last note added to the request as part of a report. very useful when actio read more »
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Posted by jsr@actparts.com 26 days ago (Editorial)
Category: ServiceDesk Plus | Tags: chrome google warning
Chrome (Google's browser) works great with SD+, but a warning message nags about "unknown browser read more »
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Posted by lehanoff 24 days ago (Editorial)
Category: ServiceDesk Plus | Tags: sla service management
Actually current versions are not suitable for ITIL service (contract and level) management. SD sho read more »
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Posted by lehanoff 24 days ago (Editorial)
Category: ServiceDesk Plus | Tags: wiki
Embed internal Wiki engine to use wiki hyperlinking markup in solutions, tickets and assets and any read more »
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Posted by dstorm 34 days ago (Editorial)
Category: ServiceDesk Plus | Tags: process requests automatic workflow
very important feature missing.
We can define statuses, but no workflow for them read more »
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Posted by becker93 43 days ago (Editorial)
Category: ServiceDesk Plus | Tags: close resolve
We would like to see an option to have SD auto-close after a tech enters a resolution. We do not ha read more »
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Posted by rsykora 41 days ago (Editorial)
Category: ServiceDesk Plus | Tags: survey language response. feedback
Since SD+ has language support, the survey module should also have multi-langauage ability. read more »
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Posted by SquareOneResources 69 days ago (Editorial)
Category: ServiceDesk Plus | Tags: forename e-mail full name
It would be good to be able to select to display just the requesters forename when sending an e-mai read more »
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